Bookstore POS

IET provides support for the Surrey, Richmond, Langley and Cloverdale campus bookstores Point-of-sale (POS) systems. IET provides network support for the POS cash registers and server ensuring intranet connectivity between the registers and the POS server as well as internet connectivity for debit and credit card authorization and settlement. Support of the POS software is provided by the vendor. In addition to providing network connectivity, IET also provides data backup on a regular schedule.

The POS system transfers a bookstore cheque file to the Banner production server once per week. This process is manually triggered. Whenever there is a bookstore cheque run, the Financial Management process running in the evening will pick up the cheque file transferred from POS server and update the Banner Finance module for subsequent cheque processing.

Finally, the Bookstore maintains a booklist on the POS server which IET extracts and uploads into the Student Registration System at the start of the academic term so that students can view the books relevant to their courses in Student Self Services.

Eligibility

This service is available to Kwantlen Polytechnic University bookstore employees authorized by the Bookstore Director.

IET Responsibilities

• Perform all Server Management tasks related to the server upon which this service runs.
• Perform all Disk Management tasks related to the server upon which this service runs.
• Perform all Application Development and Maintenance tasks related to this service to ensure the application is operating in an optimal state and continues to meet business requirements.
• Ensure that intranet connectivity is maintained between campuses.
• Provide internet connectivity for POS servers.
• Trouble-shoot connectivity issues and liaise with vendor to resolve issues.
• Ensure connectivity from POS Server to the Banner production server for cheque file transfer.
• Extract and upload booklist from POS to Student Registration Server at semester start.
• Record related inquiries and assign each a unique tracking number.
• Assign all inquiries a service priority.

Customer Responsibilities

• Report any problems or requests relating to this service to the IET service desk 
  
  by web: IET Self Service
  by email: ServiceDesk@kwantlen.ca
  by phone: 604-599-2116 option 3
  
  
• Ensure that the username & password information is kept private.
• Become familiar with how to correctly use this service.
• Review and track the status of submitted requests by logging into the IET Self Service.
• Contact the appropriate vendor for day-to-day POS issues not arising from network connectivity.

Support Hours

07:30 – 20:00 weekdays excluding university holidays
Online support materials available 24 x 7

IET Regular Weekly Downtime Window. 

The downtime window is 5pm Saturday to 10am Sunday, the period of time during the week when usage of the Kwantlen systems and network resources are at the lowest.  IET will aim to schedule most minor system changes during the window thereby minimizing disruptions.  The window will be superceded if critical Kwantlen activities (e.g. web registration deadline) occur at the same time. IET will notify the Kwantlen community of all downtimes through the NoticeBoard.

Related Resources

Campus Bookstore Website