Human Resources Administration

IET supports the delivery of Human Resources Administration services at Kwantlen. This enterprise level service is a comprehensive solution for managing personnel and payroll and is comprised of employment and benefits administration, position management, time and attendance reporting, payroll, salary tables and employee self-services. IET’s role in supporting this service is in delivering the application, server, network and disk storage pre-services required to ensure that HR administration is available. IET is also responsible for account creation but security levels and access to individual module is governed by Banner Security Managers within appropriate client departments, namely Student, HR/Payroll, Finance and Purchasing..

This module is used for annual regulatory reporting to the Ministry of Higher Education, annual reporting to the health benefit carrier (Manulife) and other similar reporting needs.

This service is designed to enhance University services to faculty, support staff and administrative staff in the areas of:

• Managing Personnel
• Payroll
• Employment Benefits
• Administration
• Position Management
• Time and Attendance reporting
• Online Self Service

Eligibility

This service is available to authorized Kwantlen Polytechnic University employees in the Human Resources, Financial Services and Payroll Services departments and limited access is granted to Deans and Deans’ assistants where appropriate. Authorization is required from the appropriate department administrator and Banner Security Manager.

IET Responsibilities

• Perform all Account Management tasks related to creation of accounts for access to this service.
• Perform all Server Management tasks related to the server upon which this service runs.
• Perform all Disk Management tasks related to the server upon which this service runs.
• Perform all Back-up and Recovery service tasks related to the server upon which this service runs.
• Perform all Application Development and Maintenance tasks related to this service to ensure the application is operating in an optimal state and continues to meet business requirements.
• Record related inquiries and assign each a unique tracking number.
• Assign all inquiries a service priority.

Customer Responsibilities

• Report any problems or requests relating to this service to the IET service desk 
  
  by web: IET Self Service
  by email: ServiceDesk@kwantlen.ca
  by phone: 604-599-2116 option 3
  
  
• Ensure that the username & password information is kept private.
• Become familiar with how to correctly use this service.
• Review and track the status of submitted requests by logging into the IET Self Service.
• Arrange funding for any specialized software requests.

Support Hours

07:30 – 20:00 weekdays excluding university holidays
Online support materials available 24 x 7

IET Regular Weekly Downtime Window. 

The downtime window is 5pm Saturday to 10am Sunday, the period of time during the week when usage of the Kwantlen systems and network resources are at the lowest.  IET will aim to schedule most minor system changes during the window thereby minimizing disruptions.  The window will be superceded if critical Kwantlen activities (e.g. web registration deadline) occur at the same time. IET will notify the Kwantlen community of all downtimes through the NoticeBoard.