Online Print Management

IET supports the delivery of Online Print Management Service (ePrint) which allows Printing Requests, Course Manual Requests and Supply Requests to be Sent, Tracked and Delivered. This service enables the Print Shop to deliver efficient and highly accessible service to the University through the use of the web browser (from anywhere) to submit documents, course materials, class handouts, and request printer toner or paper.

ePrint is available to employees via the intranet website (Plaza) at http://eprint.kwantlen.ca. This service is tied to individual client accounts which are in turn associated with department cost codes. All material printed or ordered through this service is billed to the appropriate department.

This service is designed to enhance University services to faculty and staff in the areas of:

Course Materials
Class Handouts
Department Documents
Supply Request
Track Document Progress
Print Marketing Materials

Eligibility

This service is available to Kwantlen Polytechnic University employees.

IET Responsibilities

• Perform all Server Management tasks related to the server upon which this service runs.
• Perform all Back-up and Recovery service tasks related to the server upon which this service runs.
• Perform all Disk Management tasks related to the server upon which this service runs.
• Perform all Application Development and Maintenance tasks related to this service to ensure the application is operating in an optimal state and continues to meet business requirements.
• Ensure that online access to Print Shop Ordering is functioning correctly.
• Provide authorized Print Shop staff with access to the Ordering Database.
• Record related inquiries and assign each a unique tracking number.
• Assign all inquiries a service priority.

Customer Responsibilities

• Report any problems or requests relating to this service to the IET service desk
  
  by web: IET Self Service
  by email: ServiceDesk@kwantlen.ca
  by phone: 604-599-2116 option 3
  
  
• Ensure that the username & password information is kept private.
• Become familiar with how to correctly use this service.
• Review and track the status of submitted requests by logging into the IET Self Service.

Support Hours

07:30 – 20:00 weekdays excluding university holidays
Online support materials available 24 x 7

IET Regular Weekly Downtime Window. 

The downtime window is 5pm Saturday to 10am Sunday, the period of time during the week when usage of the Kwantlen systems and network resources are at the lowest.  IET will aim to schedule most minor system changes during the window thereby minimizing disruptions.  The window will be superceded if critical Kwantlen activities (e.g. web registration deadline) occur at the same time. IET will notify the Kwantlen community of all downtimes through the NoticeBoard.

Related Resources

How to use the Eprint system