Secure Remote Network Access

IET offers secure remote network access as a service to individuals within the Kwantlen community. This service, in the form of Virtual Private Network (VPN) connection, allows for a remote user to securely connect a PC or Laptop to the internal administrative network of the University from outside the campus environment via the internet. The advantage of connecting to the Kwantlen administrative network via VPN is that the remote user has access to network resources such as Banner, Data Mart or network drives and printers while off-campus.   

Eligibility

Access to the VPN is available to all excluded staff and administrators. In addition BCGEU staff, faculty and external or contract to purchase that requires the access the VPN needs authorization from an excluded manager or director. External contractors need to sign the CONFIDENTIALITY AND ASSIGNMENT AGREEMENT.

IET Responsibilities

• Create and maintain secure remote network accessibility on the internal side of the connection.
• Provide client with necessary documentation and training.
• Maintain list of approved anti-virus packages and versions.
• Ensure that service levels are met according to the Service Level Agreement
  
• Record related inquiries and assign each a unique tracking number.
• Assign all inquiries a service priority.

Support Documents

• Service Level Agreement (SLA)
  
• User Install guide
• Mapping Network Drives via the VPN
  
• Frequently Asked Questions

Customer Responsibilities

• Report any problems or requests relating to this service to the IET service desk 
  
  by web: IET Self Service
  by email: ServiceDesk@kwantlen.ca
  by phone: 604-599-2116 option 3
  
  
• Review and sign the SLA documentation. Attend orientation.
  
• Ensure that the username & password information is kept private.
• Ensure that every effort is taken to protect confidential information while connected to the Kwantlen system via VPN
  
• Become familiar with how to correctly use this service.
• Make sure adequate, supported anti-virus software is installed.
• Review and track the status of submitted requests by logging into the IET Self Service.

IET Regular Weekly Downtime Window. 

The downtime window is 5pm Saturday to 10am Sunday, the period of time during the week when usage of the Kwantlen systems and network resources are at the lowest.  IET will aim to schedule most minor system changes during the window thereby minimizing disruptions.  The window will be superceded if critical Kwantlen activities (e.g. web registration deadline) occur at the same time. IET will notify the Kwantlen community of all downtimes through the NoticeBoard.