IT Resources for Students
The IET department at Kwantlen Polytechnic University provides Technology Services for Students, Staff and Faculty. This page provides information about those services which are provided for Students.
As a student at Kwantlen, you will need access to technology and computer skills of your own. You should find out about them here.
Student AccountsWhen you enrol at Kwantlen, you will be provided with various student accounts to access the services you will need.FAQ: How do I log in? Your login name is your 9-digit student number, and your password (or PIN) is set in Online Self-Service. Access to all password-protected student accounts is synchronised (passwords will be the same). FAQ: What if I can't login? myKwantlen - Your myKwantlen account will become suspended for a short time after 5 unsuccessful attempts; just wait about 10 minutes before trying again. Online Self-Service - if your self-service account becomes locked or inaccessible, please contact the IET service desk. Student Lab Computers or Wireless - accounts expire 16 weeks after the semester ends. FAQ's about logins are accessible here. Online Self-Service - Here you can c This is where your set or change your password and security questions. myKwantlen - This is the main web portal providing access to email, campus announcements, course webpages, student services and more. Email - All students who are accepted at Kwantlen receive an @kwantlen.net email account. The account never expires and is the primary place where all instructor and course emails are sent. Access to this account is available only through myKwantlen. Live@edu email account - as an option, students can choose to sign up for the Live@edu email service. Instructions on how to sign up for the service are located in myKwantlen under the Live@edu tab. Student Lab Account - Students whe are registered and attending classes can log into any of the computers in student labs or the Library. Lab accounts expire 16 weeks after the semester ends. Wireless Network Account - Students whe are registered and attending classes can log into Kwantlen's wireless network to access the internet on a laptop computer. Wireless accounts expire 16 weeks after the semester ends. |
Student Login Links
Handbook and
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| Student Resources Booklet in PDF form |
Frequently Asked Questions Database |
Online Learning Resources
Online course websites can be accessed either through myKwantlen or Moodle; your instructor will advise you of the availability of each course - not all courses have an online component.
myKwantlen Courses - direct links are available under the myCourses tab in myKwantlen.
Moodle Courses - direct links are available under the myCourses tab in myKwantlen (opens a new window) or via the URL at http://courses.kwantlen.ca
IT Service Catalogue
IT Service Catalogue for Students
Classroom and Lab Resources
Classrooms - Most of Kwantlen's classrooms have been converted to eClassrooms which have an instructor station capable of showing PowerPoint presentions, office documents, webpages and playing videos from DVD or videotape on a large screen at the front of the room. Students can present their own material by plugging a USB memory stick into the instructor station or bringing in their own laptop.
Labs - Lab and Library computers are accessible to all registered students. The software available in labs is determined by the instructors each term, and the software available on the Library computers is determined by what is being taught on the particular campus.
Click these links for:
Locations of Labs
Software in Labs
Student Computers - most Kwantlen lab computers have been converted to thin-client technology. The Windows session runs on a server, not the local machine. Any files that are used on a student lab computer will be deleted at logout; files must be saved to a USB memory stick or emailed before logging out.
File Management - most USB memory sticks are compatible with thin-client technology; it is important to leave a memory stick plugged into a thin-client terminal for at least one minute before attempting access, the server needs time to read the contents.
* It is always best to copy a file from USB to the My Documents folder or desktop before opening and editing it to reduce the chance of file corruption. Save, close and copy back to USB when you are done.
* While it is easy to open and read an attachment directly from email, it is not good practice to open an attachment for the purpose of editing it! If you close your email while you have an open document, you will likely lose all your edits. So then, first save it to My Documents or the desktop and then open it from there for editing.
Printing
Lab Printing - printing is available in labs when an instructor is logged into the instructor station.
Open Access Printing - pay printing is available in the Libraries.
Software for Student Purchase
Under special purchasing agreements with Adobe and Microsoft, Kwantlen Polytechnic students can purchase Adobe and Microsoft software products at discounted prices. Click here for more details.
Other Resources
Library Card
Students can obtain an ID Card (Smart Card) from any campus Library.
The Learning Centers
Students can get help with their assignments, using computers and learning study skills in the Learning Centers on each campus.
Student Job Posting System
Students can check out employment opportunities through the Career Services website. Look for the Job Postings link under the menu for Students. Requests for help with job postings and login should be directed to the Career Services Contacts.
H E L P !!!
If you need help with any of the above services, you can contact:
Admissions - for registration and course questions (new and registered students)
Phone- 604-599-2000
Email - Admissions@kwantlen.ca
IET Service Desk - for technical and login questions (registered students)
Phone - 604-599-2116
Email - servicedesk@kwantlen.ca
Learning Center - for help with homework and study skills
Phone numbers and locations at the bottom of this page.
Library - for library accounts and services
Phone - 604-599-3434
Other Contacts - Library Contact Page
Career Services - log into job postings
Phone - 604-599-3410 or 3051
Other Contacts - Career Services
Totally unrelated Help!
For additional information, support, training, or assistance contact us,
IET Service Desk @ 604.599.2116
Email: servicedesk@kwantlen.ca
Hours: Monday to Friday 7:30 AM to 5:00 PM
Location: 1st Floor, Arbutus Building, Surrey Campus
